• 23 Oct, 2025
  • Travel tips

It is expected from plans to turn around on us, and when such a thing happens, and you have already booked your flight with Lufthansa Airlines, you do not need to worry. It is a reliable airline that the passengers have trusted for years. After booking your flight, you can apply for cancellation and get a refund from the airline. The refund policies and process of Lufthansa Airlines are transparent to ensure efficiency and make the passengers feel contented. By reading this post, you will get to know about the Lufthansa Airlines refund policy, the process of applying for it, and things to consider before you apply. 

What is Lufthansa Airlines' Refund Policy?

Lufthansa is a reputable airlines with excellent customer service. It offers its passengers various options to help them travel without much thought. If, for any reason, you have to cancel your flight ticket, then you should pay attention to Lufthansa Airlines' refund policy, which will help you determine whether your ticket is eligible for a refund. Read the Lufthansa Airlines refund policy below: 

  • If you make a reservation for your Lufthansa Airlines flight ticket and your plans change within 24 hours of booking, you can cancel the booking and get a Refund for the ticket. 
  • Lufthansa Airlines will issue you a refund when you buy the fare that allows it. If your flight ticket is refundable, you can ask the airline to refund you. The refund amount will be calculated according to the fare, route, taxes, and fees.
  • You will receive the refund amount from Lufthansa Airlines using the original mode of payment within 15-20 days of applying for it. 
  • If there is a delay, flight cancellation, flight diversion, missed connecting flight, downgrading to a lower class, or denied boarding because of an overbooked flight, then you can apply for a cancellation and get a refund with Lufthansa Airlines.
  • If you cancel your award flight with Lufthansa Airlines, you must pay 50 Euros. This fee varies; you may not be charged for the same flight. 
  • When you want to cancel your flight due to a health issue, that of your travel companion, or an immediate family member, Lufthansa Airlines will help you. You can apply for a refund on your flight ticket. 
  • If you have not booked your Lufthansa Airlines ticket directly with the airline, you cannot apply for a refund for your cancellation. 

How do you request a refund from Lufthansa Airlines?

After checking your ticket's eligibility under Lufthansa Airlines' refund policy, you can apply for a refund from the airline or contact the airline for assistance. According to urgency and accessibility, you should choose whichever is convenient to you. Read about the methods of requesting a refund from Lufthansa Airlines below, and the steps of each of them: 

By using the application/website

  • Visit the official website of Lufthansa Airlines at www.lufthansa.com
  • Click on My Bookings. 
  • Enter your booking details, including the booking code and your last name.
  • Select the reservation from the itinerary. 
  • Apply for cancellation of the flight. 
  • Select the refund option. 

By calling the agent

To apply for a refund with Lufthansa Airlines, call their customer service number, +1 800-645 38 80. This number is available 24/7 to resolve your issues. You will be connected to an agent. Share your booking details with the agent and ask them to cancel your flight ticket and refund you. The agent will help you with your request and generate a refund. You will get a confirmation via email with regular updates.

By Visiting the Airport

When you need to apply for a Lufthansa Airlines flight cancellation and refund, you can also visit the airport to contact an agent. Navigate the airport to find the Lufthansa Airlines counter. An agent will be there to help you with the refund process. You have to share the booking details and the reason for canceling the flight with them. The agent will cancel your flight ticket and generate a refund. They will issue you a confirmation at your registered email address. 

When should you request a refund from Lufthansa Airlines?

You should know the times when you are allowed to request a refund from Lufthansa Airlines because this will clarify the situation before you apply for cancellation. Below is a list of situations that should be referred to before you contact Lufthansa Airlines for a refund request. 

  • If you booked your ticket, you can ask for a refund from Lufthansa Airlines, but the plans don't work out later. The airline understands the situation and has many ways to apply for a refund. 
  • If the Lufthansa Airlines flight is facing a delay or your flight has been cancelled due to some issue, then you can choose from the two options that the airline provides you: rebooking or cancellation. When you cancel, you can apply for a refund. 
  • If a disabled passenger gets connecting flights on their flight booking, they can get a refund. 
  • If you have added some additional in-flight services on Lufthansa that have not been delivered, you can request a refund. 
  • You can request a refund when your Lufthansa Airlines booked ticket gets downgraded. 

How much Refund does Lufthansa Airlines offer? 

It is important to know your fare type to see the amount that Lufthansa Airlines will refund for canceling your flight ticket. Only then can you apply for a refund after cancellation if you bought a Lufthansa Airlines refundable flight ticket. The refund amount depends on many factors; hence, it is not the same for all flight cancellations. The routes, fares, taxes, and fees will be considered to fix the refund amount. You can contact Lufthansa Airlines to check how much of a refund you are entitled to for the flight cancellation. 

How to Contact Lufthansa Airlines to Get a Refund?

When you want to ask the Lufthansa Airlines agent for assistance regarding the refund process, you should refer to the methods below. Your issue or request will be resolved without any delay. You can choose whichever method is quick and reassuring to you. You can also read the steps of each of the methods below: 

By calling the agent

  • Dial the Lufthansa Airlines customer service number. 
  • Choose the language that you want. 
  • Select the number that reflects your issue. 
  • Share the refund request with the agent. 
  • Provide them with the booking details. 
  • Your booking will be cancelled, and a refund will be issued. 
  • You will receive the confirmation at your email address. 

By Live Chat

  • Go to the official website of Lufthansa Airlines at www.lufthansa.com
  • Scroll below to find the Help and Contact option. 
  • Select the Lufthansa Chat Assistant. 
  • Select the Refund My Ticket option. 
  • Share your booking code or ticket number. 
  • A refund request will be generated after you cancel your booking. 
  • You will receive a confirmation email. 

By Refund Form

  • Go to the official website of Lufthansa Airlines at www.lufthansa.com
  • Click on My Bookings.
  • Select the Cancellation and Refund process. 
  • Click on the Request Refund option. 
  • Select the Alternative Refund Form. 
  • Fill in your general information and ticket information. 
  • Your refund will be issued after verification. 
  • You will receive a confirmation email. 

Things to Keep in Mind Before Making a Refund Request on Lufthansa Airlines

Some things influence your chances of getting a refund from Lufthansa Airlines. You should know them before you cancel your flight in the hope of getting a refund. You should note everything below before you request a refund from Lufthansa Airlines.

  • You should check the fare conditions of your Lufthansa Airlines flight ticket before applying for a refund. 
  • You should apply for the refund 24 hours before the flight's departure. Also, you might not receive the full amount if you apply after completing the check-in process. 
  • If you bought the Lufthansa flight ticket through a travel agency, you should contact them instead of the airline. 

How do I contact AVTickets for my Refund on a Lufthansa Airline Ticket?

AVTickets is a choice for many travellers because of its easy service provision and efficient operation. When you trust AVTickets for your Lufthansa Airlines flight bookings, but later, due to some inconsistencies, you must cancel your flight ticket, you will realize you did a good job trusting us. We will help you cancel your Lufthansa flight ticket and get a refund. You can contact our agent by calling our customer service number or emailing us. Read the methods of contacting AVTickets for refunds:

By calling

If you want to call AVTickets' customer service agent, dial +1-888-520-9972. An agent from our customer service team will connect you. You can share your cancellation and refund request with us so we can process it for you. Share the booking code of your Lufthansa flight ticket with the agent. After completing the refund-generating process, you will be notified of the updates related to the request at your email address.  

By Emailing

For a Lufthansa airline flight ticket booked by AVTickets, you can contact our customer service representative by email at the address provided: care@avtickets.com. It is essential that you share all the details of your booking with your refund request at this address. The agent will reply within 1-2 days of receiving the request. The refund will be processed, and you will receive the confirmation via my registered email.

FAQ

Yes, you can call Lufthansa Airlines' customer service to request a refund for your flight cancellation.

You can contact the customer service agent of Lufthansa Airlines to get a refund for the additional in-flight services.

No, you have to cancel the entire booking with Lufthansa Airlines if you want to get a refund on even a single one of them.

If you have completed the check-in process, you cannot get a refund on the Lufthansa flight ticket. 

Yes, you can apply for a refund for the flight that is cancelled by Lufthansa Airlines.