Privacy protection is our utmost priority. AVTickets ensures that it handles your personal information carefully, lawfully, and transparently in accordance with U.S. Privacy Laws. The terms (we, us, our ) refer to AVTickets, and (you, your, our) refer to the users or the customers. By reading our privacy policy, you will understand how we collect, use, disclose, store, and protect your personal information.
This privacy policy pertains when you connect and engage with us through:
The above-listed are our services, and when you use any of them, it will be considered your agreement to our Privacy Policy.
We may collect the personal information that you provide us willingly, when you:
It also includes:
The information we collect is used solely for the purpose of providing and processing travel arrangements.
In some situations, we may collect your sensitive information:
It includes:
All the sensitive data collected is handled with due diligence and the necessary precautions.
Some personal information may be collected automatically when you use our website, application, or other digital services, such as:
We may use this automatically collected information to:
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We may also collect information from third parties, such as:
If you notice that your information has been shared without your consent, please inform us immediately.
The collected personal information is used for some specific purposes. Refer to the information below to learn about the purposes.
Legal Bases for Processing (where applicable under U.S. state laws such as CCPA/CPRA)
3. a) Your consent
3. b) Meeting the contractual requirements
3. c) Providing the requested travel services
3. d) Backing the legitimate business purposes
3. e) Following the legal or regulatory requirements
When you use our services, we may send you marketing communications to provide personalized content and packages such as SMS alerts, newsletters, promotional emails, and travel deals. We will send you these marketing communications if you have agreed to receive them or if you are already an existing customer (soft opt-in), permitted by law.
You have the option to opt out of marketing communications at any time by using the unsubscribe link in emails, altering your account settings, or contacting us directly. We will not share your personal information with any third parties.
We ensure that your data is handled with utmost safety. To maintain this, we confirm that we do not sell your personal information. Your data is only shared when we need to deliver our services, protect safety, or comply with legal obligations. This includes sharing information with airlines and other travel service providers.
We will also share the information with your consent when you request additional services from us. We may also disclose the information when required by law or government authorities, customs, border control, law enforcement agencies, or regulatory bodies. Your provided or collected personal information may also be shared in situations involving safety, emergencies, or to protect life, health, and security.
We collaborate with reputable third-party vendors for the payment processing, IT hosting, cloud storage, customer support, marketing and communication tools, analytics, and fraud prevention services. Our third-party service providers are bound by contract to maintain confidentiality, security safeguards, and data protection in accordance with the U.S. Privacy Laws.
The collected personal information may be shared or transferred to other countries to provide you with the requested travel services and coordinate and manage with the global service providers. In the event of International Data Transfers, we employ all possible methods to safeguard your private information, including contractual requirements that necessitate strong privacy and confidentiality protections, data processing agreements, and collaboration with service providers that ensure security and provide data protection.
We employ technical, physical, and administrative methods to safeguard your personal information, such as:
If a data breach may prove harmful, we will ensure that you are notified in accordance with the U.S. State Breach Notification Laws.
We retain the collected personal information until we have provided you with the travel bookings, fulfilled our accounting and tax obligations, and prevented fraudulent activities and misuse or unauthorized use of our services. Once we offer you the service, we will delete, anonymize, or de- identify the data, subject to the applicable laws.
We will ensure that you are informed about pricing, refunds, and booking conditions with clarity and transparency.
When processing the payment, we will not save your full credit card number or any other payment details. The shared payment data is used securely.
The third-party travel providers may use your personal information in accordance with their own privacy policies.
We employ cookies, pixels, and other tools to:
If you want to change your cookie preferences, then you can visit your browser settings. Also, you can refer to the detailed Cookie Policy on our website.
We follow the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable U.S. State Privacy Laws, including those from Colorado, Virginia, Utah, and Connecticut. California residents have specific rights, including access to their personal information, the right to request deletion of this information, the ability to opt out of sharing their personal information for advertising purposes, the right to request corrections to their data, the right to limit the use of sensitive information, and the right to designate someone on their behalf. Additionally, we do not sell your personal information.
We will entertain your request of:
To meet your request, we will take some time and respond, subject to the U.S. Privacy Laws.
We are not liable for any damages or losses incurred by children under the age of 16 who use our website and services. We don't intend to collect any personal data from minors without the consent of their guardian or parents.
We reserve the right to update or modify our Privacy Policy. The revised privacy policy will take effect as of the date displayed on the "Last Updated" section of the website.
In case of any query, concern, feedback, complaint, or requests, you can contact our Data Protection Officer (DPO) at: davemaan@avtickets.com