• 24 Dec, 2025
  • Travel tips

ITA Airways is Italy's flag carrier and national airline, taking over Altalia's operations. ITA Airways prioritises customer experience, environmental responsibility, and technological advancements. The airline offers several features, including an environmentally friendly fleet, various travel classes, and a focus on the customer experience. The airline also provides in-flight Wi-Fi, entertainment options, and special assistance for various other services that grant passengers the best and most comfortable travelling experience. After reserving your scheduled flight with ITA Airways, if you have further doubts about the services offered by ITA Airways or have any queries regarding the following, you can speak to a live person at ITA Airways and get assistance from the representative. To grab the information about the following modes and methods, bring the details as cited to your notice and get updated with the following. 

How Do I Talk To A LIVE PERSON At ITA Airways?

You are further offered multiple modes of communication with ITA Airways to talk to a live person representative. There, you can directly address your concerns to the representative you have been further encountering with your airline's services and get suitable support from an expert. To further gather information about the airlines' offered modes and their methods, look at the details as mentioned and proceed accordingly. 

Contact the ITA Airways live person over the phone

While coming across the queries regarding the airways offered services, if you further communicate with the ITA Airways representative over the phone by dialling the airways customer care phone number, which is +1 877 79 1717, you can get the best 24-hour customer support from the representative over the phone. Briefly address your concerns, and the agent from the support team will revert to you instantly by providing you with a suitable solution to your query. 

Compose an email to the ITA Airways representative

When you are unable to connect with a live person at the ITA Airways representative over the phone, you can address your queries and file a complaint by emailing the airline representative. Summarise your issues in an email and send it to specialassistance@ita-airways.com for special assistance and travelinformation@ita-airways.com for general travel information. You will get a response within 1 to 3 business days. Follow up with the points as cited, and proceed accordingly. 

  • Visit the official ITA Airways web page on the browser. 
  • Enter the ITA Airways email and the query in the subject space. 
  • Briefly mention your concerns and queries in the provided email space. 
  • Enter the other needful details along with the valid contact information. 
  • Attach the valid documents, if any, and further send the email. 
  • Shortly after a few prescribed days, you will get a response to your email.

Get in touch with a live person at ITA Airways through social media

You can also speak to the ITA Airways representative through the multiple social media applications on the airline's official website. You can choose your preferred social media platform from the available options and send your issues to the representative accordingly. To further learn how to connect with the ITA Airways representative, follow up with the points mentioned below and proceed with the method accordingly. 

  • Visit the ITA Airways official website and head to the support page. 
  • There, you will locate the multiple social media platforms below the home page. 
  • Further, choose your preferred social media platform among the following. 
  • Log in with your account, and mention your issues in the message space. 
  • Provide all the other needful and required details and hit the send button.    

Why you should contact ITA Airways Customer Service?

You can contact ITA Airways customer service in several ways. After making the reservation for your scheduled flight, you can contact ITA customer service and get support from a representative if you have any further issues or queries regarding the airline's offered services. Below are ways to contact ITA Airways customer service and seek assistance. 

  • To address the issues with your flight: This further includes delays, cancellations, overbooking, or flying in a different class from what you booked. If your flight is delayed by more than three hours, you may also be entitled to compensation. 
  • For baggage assistance, this covers lost or delayed baggage, damaged baggage, or items left behind on a flight or in an ITA Airways lounge. You can contact a live person at ITA Airways and get assistance. 
  • To request special assistance: If you are a passenger with a disability or reduced mobility and further require assistance during your travel, you should contact ITA Airways at least 48 hours before your flight's departure. 
  • To get special assistance: If you are disabled and find it difficult to travel, you can apply for special assistance services and get the best assistance from the airline agent who will help you with the boarding. 
  • To manage your booking: You may also need to contact the airline to change or cancel your flight if your plans change or if you are dealing with technical issues like payment errors. 
  • For refunds and compensation, The Automated system may not be able to handle complex refund requests or compensation claims, so a live agent might be necessary. 
  • For details on special baggage and services: You might need to contact them further if your reservation includes services like extra baggage, special baggage, accompanying a minor, or an upgrade. 

How can I contact ITA  Airways?

ITA Airways tends to offer different services to passengers and provides them with the best and most satisfactory assistance for their respective queries. Thus, for every single query, the airline offers a different contact number. You can choose your preferred services and contact the airline representative accordingly. To further grab information about the service contact numbers, look at the details mentioned below and get updated with the following accordingly. To know about the respective, look at the details as cited and get updated accordingly. 

  • ITA Airways toll-free number - 800 936090.
  • Customer Service Number (General Enquiries) - 877 793 1717.
  • ITA Airways Toll-Free Hotline (Voice) - 1 800 778 4838.
  • ITA Toll-Free Hotline (TTY) - 1 800 455 9880.
  • Aviation consumer protection division (Voice) - 202 366 2220.
  • Aviation consumer protection division (TTY) - 202 366 0511.
  • ITA Airways lost and found phone number - 39 06 65640.