• 29 Dec, 2025
  • Travel tips

Traveling in a group can be challenging, requiring extensive planning and considerable cash, which is impossible for all groups. This is where Lufthansa comes in with its generous and excellent group travel scheme, under which group members going to the same destinations can consider making reservations with Lufthansa. It also resolves another issue: overspending for multiple individual bookings, as a single group reservation offers a cheaper fare and a more generous baggage allowance. Therefore, explore the subsequent sections of the article to learn in brief about the Lufthansa group booking, including the policy, procedure, benefits, and more. Carefully read the article to know every detail about the Lufthansa group booking. 

Lufthansa Group Booking Policy

Lufthansa demands compliance with some rules and guidelines regarding group travel to facilitate the smooth process. Although the Lufthansa group booking policy is comprehensive, the pointers outline a simplified version below. Therefore, explore these pointers and know about Lufthansa's group booking:

  • To be eligible for a group travel with Lufthansa, the group must consist of at least ten members traveling from the exact origin to the same destination on the same outbound and return flights. 
  • If children under 12 are traveling, the airlines will not permit them to travel without an unaccompanied adult, parent, or guardian. 
  • Group Bookings only apply on the routes operated by Lufthansa or its partners, such as Air Dolomiti, Austrian, Brussels Airlines, Discover Airlines, Edelweiss, and SWISS, with departures from Austria, Belgium, Germany, and Switzerland. 
  • Payments for the group reservation must be made within seven days of booking through any payment channel, including credit card or bank transfer. 
  • Names can be changed up to 14 days before the flight's scheduled departure without any charges from the airline. 
  • If the name changes are made after the last 14 days before departure, the airline might charge 100 euros per passenger. 
  • If passengers wish to cancel their bookings and receive a refund, they can request a refund up to 14 days after making the reservation.
  • If group members decide to cancel the ticket fewer than 14 days before the flight's scheduled departure, they are entitled only to the unused taxes and fees to get a refund. 

What is the Lufthansa Group Booking Process?

Lufthansa offers multiple options for making group reservations, including through the website or by calling airline customer support. To ensure you understand each of the provided methods promptly, they will be discussed in the subsequent sections below. Here is what you need to know:

Through Website

The first and easiest method is to make a group reservation through Lufthansa Airlines' official website. Requesting a group reservation is simple and requires no additional effort. If you have gone through the group travel policy of Lufthansa, consider following the steps mentioned below:

  • Search 'www.lufthansa.com' and access the official website of Lufthansa. 
  • Click 'Book & Prepare' from the menu at the top of the page, and select 'Group travel and Lufthansa Charter' from the drop-down menu. 
  • Click on 'To group travel' to access the Group Travel page, and fill in the details in General information. 
  • Fill in all the other vital information in their designated blanks, and click 'Submit' to finalize. 
  • Follow the further instructions, and make the payment through your preferred channel. 
  • The airline will confirm the booking through email or sms. 

Through calling

Lufthansa doesn't have a dedicated group desk phone number, and they do not accept group travel requests over the phone. However, passengers can still contact them regarding any issues or queries and receive appropriate solutions to resolve those problems. Additionally, airline representatives might assist you with the group bookings over the phone. To connect with Lufthansa customer service, dial +18006453880 and obtain guidance at any hour of the day. 

How can you contact Lufthansa Customer Service for Group Booking?

Lufthansa offers various contact methods for communication. Regardless of your issue, you can reach them through any method that suits you best. Additionally, the services are free, no extra charges or fees are applied, and issues related to bookings, cancellations, refunds, or more can be resolved. Therefore, explore the pointers below and know how you can get on the line with Lufthansa customer service for issues related to group bookings and more:

  • Call: To make bookings and reservations with Lufthansa and possibly get assistance regarding group bookings, consider calling the Lufthansa customer service at +18006453880. The line remains available 24/7, enabling you to contact the airline whenever required. For those with hearing impairments, you may consider dialing 711 and then 800-645-3880 to use the TRS. 
  • Chat: For those seeking another resort, consider using Lufthansa's chat assistant, Elisa, who will guide you and assist you with any issues or queries regarding any flight-related issues. This chat assistant can be accessed through the Help & Contact page at the official website of Lufthansa, providing 24/7 guidance. 

Benefits of Lufthansa Group Booking

Lufthansa group travel offers several benefits and perks, which are more than just allowing a group to fly together. The group travel is designed to deliver not only convenience but also a more personalized, passenger-centric experience. To know these benefits better, explore the pointers below: 

  • Discounted Fare: Making a group reservation is cheaper than creating multiple individual bookings. Furthermore, airlines offer notable discounts, offering better convenience and affordability. Hence, it is an ideal option for ten or more travelers traveling together. 
  • Staged Payment Option: After the booking date, passengers have seven days to settle the payment, or they can contact the customer service and make flexible payments. This way, you can secure the booking by paying a deposit and then clear the rest of the amount when closer to the travel date. 
  • Flexibility: The group booking policy permits passengers to amend their booked group reservation up to 14 days before the scheduled flight departure. Additionally, when making group reservations, passengers get an advance baggage allowance and flexibility to choose their preferred seats. 
  • Priority Services: Airlines also provide a dedicated lane for groups, allowing them to have a more convenient experience at the airport. Through these lanes, they immediately complete the check-in and proceed to board their flight. 
  • Special Services: Group members can expect a more personalized experience during the flight, including a curated menu consisting of dishes and beverages according to their preferences. Airlines arrange these welcome annoucements, and pre-arranged meals on special requests. 

Things to keep in mind when making a Lufthansa Group Booking

Now that you are pretty much aware of everything regarding Lufthansa Group Booking, there are some things you should keep in mind before requesting a group travel. These things will ensure a seamless experience for you and your group members if you consider them before making a Lufthansa Group Booking. Here is what you need to know: 

  • Ensure that your group has at least ten members; otherwise, you will not be allowed to request group travel with Lufthansa. 
  • The members' names must be confirmed within the last 14 days before the scheduled departure time of your flight. 
  • Later than that, that flight ticket gets issues, and any name change request will cost 100 euros. 
  • Passengers must pay for the group reservation within seven days from the date they make the reservation. 
  • If children under 12 are traveling through Lufthansa group travel, they must be accompanied by an adult, who could be a parent or guardian. 
  • If you intend to get a refund, you should make a cancellation request up to 14 days before the scheduled departure of the flight. 
  • If a refund request is made after the last 14 days before the scheduled departure of the flight, only the unused taxes and fees will be returned. 
  • Group Travel is only offered on the routes where Lufthansa operates and its partner airlines. 

How can I book Lufthansa Group Travel with AVTickets?

If you want a more convenient experience when making a group reservation with Lufthansa, consider relying on us. Our team of experts, with a longstanding presence in the industry, offers a manageable booking experience and provides further assistance whenever needed. Even if there is something you wish to make any amendments to your group reservation, you may reach us through the contact channels listed:

  • Call: You can directly connect to us through a call at any hour of the day by calling us at +1-888-520-9972, and present your query to us. Whether it is booking, changing, cancellation, or just a doubt, we are always here to provide you with the best possible assistance. 
  • Email: Do you need an alternative to calling? No worries; you can also email us at care@avtickets.com. Please describe your issue or requests adequately and attach supporting documents. We will contact you to deliver the service as soon as we receive your email. 

FAQ

To book a Lufthansa group flight, the group must have at least ten members and depart from the same route to the same destination. Only under these circumstances will a Lufthansa group reservation be permitted.

Group bookings can be made through Lufthansa's official website by filling out the group travel form and submitting all the essential details of the group members.

Lufthansa's group travel policy requires a minimum of ten members departing from the exact origin and going to the same destination to be eligible for group bookings. Additionally, the names of all the passengers must be submitted up to 14 days before the departure date when the ticket is issued.

To confirm a group reservation with Lufthansa, the members must make the settlements within seven days of making the reservation. These days are counted from the date the group flight ticket is booked.

Name and other changes can conveniently be made up to 14 days before the flight's departure. During this period, passengers can also get a refund for cancelling the group travel.

Under Lufthansa's group travel policy, children can travel in a group; however, children under the age of 12 will not be allowed to travel unless an adult accompanies them.

If the group members intend to request a cancellation or refund after the ticket has been issued, domestic or international surcharges will not be refunded. Only the unused taxes and fees are refundable.