• 06 Jan, 2026
  • Travel tips

Air France follows Flexible policies, including refunds, to make the traveler's experience comfortable and relaxing. However, the Airline's policies and rules may differ for specific fare conditions if the traveler wants to get a refund for the cancelled flight tickets due to flight disruption and other circumstances, but is wondering whether it is possible with Air France or not. It is always best to collect some necessary information before raising the refund request, including Air France's refund Policy, detailed process to make the task less complex, here, you will discover the essential details in the blog post. 

What is Air France's Refund Policy?

Air France does allow travelers to request a refund for the cancelled flight tickets, but the amount of the refund may vary depending on various factors, including the purchased fare conditions, time of cancellation, and unused portion of the fares. To discover when the cancelled fares are eligible for a complete refund and a partial refund, check the basic terms and conditions of the Air France refund policy. 

  • When travelers have booked Air France flight tickets through any travel agency, they should prefer to contact the travel agency executive directly to process the refund.
  • To get the complete refund on Air France, travelers are advised to request a refund within 24 hours of purchase, but the flight must be scheduled after seven days of departure, and also avoid the penalties and additional charges. 
  • Air France's Flexible refund policy applies to both refundable and non-refundable fares.
  • If the traveler has purchased a non-refundable fare the Air France is only eligible to provide a refund for the applicable taxes and fees, not for the fare value.
  • When travelers have purchased a refundable Air France fare, they can request a refund up to a few hours before the flight departure time, and the Airline is liable to credit the refund for the unused portion of the fare.
  • Air France's refund process minimum takes seven days and a maximum takes 20 business days to credit the refund to the original payment method. 

How to request a Refund on Air France?

Air France does provide various methods to request a refund, such as online directly through the Airline's official website, the Manage Booking option, the Airline's customer service phone number, and at the Airport Check-in counter. To learn more details about the Air France refund process, check the data given below.

1. Air France refund via online

Mostly, travelers consider raising the refund request on Air France online through the Manage Booking option to save time and avoid additional penalties. Therefore, travelers can request a refund online up to a few hours before the flight departure time. To request a refund, travelers first need to cancel the existing booking. To know the complete detailed process for the online refund request on Air France, the traveler must go through the mentioned information.

  • Travelers should go to the  Air France official website and click on Manage Booking icon. 
  • Now enter the booking reference code and the last name mentioned on the fares.
  • Tap on the cancel option and proceed with further instructions to cancel the booking first.
  • After that, select the refund form link and fill in the essential details, then review them before clicking on the submit icon.
  • Air France officials will check the refund eligibility and share the refund amount.
  • Travelers should approve the refund amount to complete the process.
  • Air France will take a minimum of seven days to credit the refund value of unused portion to the original payment method. 

2. Air France Flight ticket refund via Phone

Air France also allows travelers to request a refund by calling their customer service phone number; however, the process might take some time to connect the call with an executive during peak business hours. When the call connects with the officials, travelers can share their booking details and ask the agent to request a refund on their behalf after cancelling the airfares. An Air France customer service executive will cancel the booking and then fill out the refund form and submit the request. The process may take seven days to reflect the refund amount to the original payment method. 

3. Air France Flight ticket refund at the Airport

Travelers can also request an Air France Flight ticket refund at the Airport check-in counter due to flight disruption and other reasons. Travelers should navigate to the Air France Airport Check-in counter and ask the agent to cancel the booked fares, then request a refund however, travelers can also use the Kiosk to initiate the refund request. Once the Air France customer support agent submits the refund request successfully, the process may take a minimum of seven or a maximum of 20 business days to credit the refund value of the cancelled fares to the original payment method. 

When should you request a refund from Air France?

Travelers are permitted to request a refund from Air France only when their cancelled airfares meet the terms and conditions of  Air France's refund policy eligibility, and also under several other fare conditions are met. The below given data below shows the multiple conditions under which a traveler has flexibility for a refund request. 

  • When a traveler has canceled a refundable fare.
  • If the scheduled flight is delayed for more than 4 hours or cancelled without prior notification.
  • When a traveler canceled the non-refundable fare within the grace period.
  • If the traveler has purchased a refundable fare, they have the flexibility to request a refund anytime before departure. 

How much refund does Air France offer?

Basically, the refund amount for the Air France cancelled flight tickets may differ based on the fare types, time of refund request, possible taxes and fees, and several other factors. But Air France only provides a refund for the unused portion of the cancelled fares. Thus, to get the complete refund on Air France, travelers are advised to request a refund within 24 hours of purchase, and the flight departure must be scheduled after seven business days. 

How to contact Air France to get a refund?

To get a refund on Air France, Travelers can also contact Air France officials via call and chat support; therefore, these two methods are easily accessible directly through the Air France official website. To know more about the process to contact an Air France customer service representative via call or chat for a refund, travelers should go through the following instructions. 

1. Contact Air France via call for a refund

To contact Air France officials via the Airline's customer service phone number for a refund, travelers must be familiar with the easy process as mentioned below. Simultaneously, travelers can reach an Air France executive via call anytime as the Airline provides 24/7 customer support.

  • Travelers should dial the Air France customer service phone number 1800-237-2747.
  • After that, choose the suitable language option for smooth communication.
  • Then follow the instructions and pick a number key that leads to connecting the call with the executive.
  • When the call connects with the officials, travelers can ask the agent to raise the refund request on their behalf. 

2. Contact Air France via Chat for a refund

Travelers can also contact Air France customer service via chat support to request a refund when they failed to submit the request online due to any complications. Significantly, to connect with the Air France Virtual Assistant, travelers should follow the given step-by-step process. 

  • Travelers should visit the Air France official website.
  • Scroll the webpage to find the Customer service option, then select the contact us icon.
  • Tap on the Planning my trip and booking a flight section and click on need further assistance option.
  • Now the webpage displays the chat pop-up in the right corner of the screen. Click on it
  • Travelers should type the booking details and share their concerns regarding the refund request. 
  • Air France's customer service Virtual agent will assist with the refund process.

Things to keep in mind before making a refund request on Air France

To avoid inconvenience and extra penalties while making a refund request on Air France, travelers should consider keeping a few things in mind, as listed in the following data. 

  • Check the cancelled fare conditions.
  • Eligibility for refund.
  • Fares allow 24 hours of risk-free cancellation.
  • Booking channel.
  • Non-refundable and refundable fare rules. 

How to contact Avtickets for my refund?

To get a refund for the fares, you can contact our customer service team either through call or email support, as per your convenience. Our support team executive will be here to help you submit the refund request; however, only for the fares booked directly through us. But travelers should require to keep booking details handy while reaching us via call or email to get the assistance. 

1. Contact Avtickets via call

For quick assistance and support, you can prefer to reach our customer support team via call, for which you need to dial +1-888-520-9972. You can approach our team any time, as we provide 24/7 assistance via call for queries related to flight booking. To request a refund, you need to share the booking details with our help desk executive, and they will check the Air France refund policy rules to determine whether the fare is eligible for a complete/partial refund. 

2. Contact Avtickets via email

You can also approach our representative via email support option, whether for a refund or other booking-related concerns. You should ensure to share the refund-related concern at least 24 hours before the flight departure to avoid extra penalties and inconvenience, as the process may take some time. To reach our help desk team via email, you can drop us an email at care@avtickets.com. 

FAQ

To get a complete refund on Air France, travelers should request a refund within the grace period, and the departure must be scheduled after seven days.


Air France's refund process minimum takes seven days and a maximum takes 20 days to credit the refund to the original payment method.

Travelers can request a refund on Air France with Avtickets via email, but the request should be made atleast 24 hours before departure.

Air France does provide a voucher for non-refundable fares when the refund request has been submitted within the grace period.

Travelers can request a refund on Air France online through the Manage Booking option.